Terms of Service

Last Updated: January 2025

Agreement to Terms

By accessing our website or using our services, you agree to be bound by these Terms of Service. If you disagree with any part of these terms, you may not access our website or use our services.

Services Description

Energy Wise New England provides interior window insulation installation services using clear shrink film. Our services include:

  • Professional installation of interior window film
  • Surface preparation and cleaning
  • Heat-shrink application and edge sealing
  • Post-installation cleanup

Pricing and Payment

Standard Pricing: $25 per standard window (≤ 52 inches wide).

Custom Pricing: Larger windows, bay windows, sliders, and other specialty configurations are quoted on-site based on size, complexity, and materials required.

Payment Terms: Payment is due upon completion of services unless otherwise agreed in writing. We accept cash, check, and major credit cards.

Price Changes: We reserve the right to modify our pricing at any time. Pricing agreed upon at the time of booking will be honored for that specific appointment.

Scheduling and Cancellations

Appointments: Service appointments are scheduled based on availability. We will confirm your appointment via phone, email, or text message.

Cancellations: If you need to cancel or reschedule, please contact us at least 24 hours in advance. Late cancellations may be subject to a rescheduling fee.

Weather and Delays: We reserve the right to reschedule appointments due to weather, emergencies, or other circumstances beyond our control.

Service Expectations

Installation Quality: We strive to provide high-quality installations with clear, properly applied film that reduces drafts and improves comfort.

Duration: Our window film installations are designed to last through the winter season. The film can be removed in spring if you wish to open windows.

Limitations: While our installations significantly reduce drafts and improve comfort, results may vary based on window condition, age, and other factors. We do not guarantee specific energy savings or temperature improvements.

Customer Responsibilities

You agree to:

  • Provide accurate information about your windows and property
  • Ensure reasonable access to windows during installation
  • Remove window coverings (curtains, blinds) before our arrival if requested
  • Notify us of any window damage or special conditions before installation
  • Provide a safe working environment for our technicians

Warranty and Liability

Service Warranty: We warrant that our installations will be free from defects in workmanship for 30 days from the date of installation. If you experience issues related to our workmanship, we will repair or re-install at no additional charge.

Material Warranty: Film materials are covered by manufacturer warranties, which vary by product.

Limitation of Liability: Our liability is limited to the amount paid for our services. We are not responsible for pre-existing window damage, indirect damages, or consequential losses.

SMS Consent

By providing your phone number and requesting services, you consent to receive service-related text messages from Energy Wise New England. These messages may include appointment confirmations, installation updates, and service information.

You can opt out at any time by replying STOP to any message. Message and data rates may apply. For more information, see our Privacy Policy.

Intellectual Property

All content on our website, including text, images, logos, and design, is the property of Energy Wise New England and is protected by copyright and trademark laws. You may not reproduce, distribute, or create derivative works without our written permission.

Dispute Resolution

If you have a concern about our services, please contact us first to resolve the issue. We are committed to customer satisfaction and will work with you to find a fair solution.

These terms are governed by the laws of Rhode Island. Any disputes will be resolved in the courts of Rhode Island.

Changes to Terms

We reserve the right to modify these Terms of Service at any time. Changes will be effective immediately upon posting on our website. Your continued use of our services after changes are posted constitutes acceptance of the modified terms.

Contact Information

If you have questions about these Terms of Service, please contact us: