Privacy Policy

Last Updated: January 2025

Introduction

Energy Wise New England ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Information We Collect

We may collect the following types of information:

  • Personal Information: Name, email address, phone number, service address, and other details you provide when requesting our services.
  • Service Information: Details about your windows, scheduling preferences, and service history.
  • Communication Data: Records of phone calls, emails, and text messages exchanged with us.
  • Technical Data: IP address, browser type, device information, and usage data collected through cookies and analytics tools.

How We Use Your Information

We use your information to:

  • Provide and deliver our window insulation services
  • Schedule appointments and send service reminders
  • Communicate about your service requests and provide customer support
  • Send you important updates, confirmations, and service-related information
  • Process payments and manage billing
  • Improve our website and services
  • Comply with legal obligations

SMS/Text Messaging

When you provide your phone number and request our services, you consent to receive service-related text messages from Energy Wise New England. These messages may include:

  • Appointment confirmations and reminders
  • Installation updates and arrival notifications
  • Service completion confirmations
  • Important account or service information

Opt-Out: You can opt out of text messages at any time by replying STOP to any message. You may also reply HELP for assistance.

Message Frequency: Message frequency varies based on your service requests. We typically send 2-5 messages per service appointment.

Message and Data Rates: Message and data rates may apply as determined by your mobile carrier. We are not responsible for carrier charges.

Supported Carriers: Our SMS service is available on all major U.S. carriers including AT&T, T-Mobile, Verizon, Sprint, and others.

Information Sharing

We do not sell, rent, or trade your personal information. We may share your information with:

  • Service Providers: Third-party companies that help us operate our business (e.g., scheduling software, payment processors, SMS providers).
  • Legal Requirements: When required by law or to protect our rights and safety.

Data Security

We implement reasonable security measures to protect your personal information. However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Your Rights

You have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your information (subject to legal requirements)
  • Opt out of marketing communications
  • Opt out of SMS messages by replying STOP

Cookies and Analytics

We use cookies and similar technologies to improve your experience on our website and analyze usage patterns. We use Google Analytics and Meta Pixel to understand how visitors interact with our site. You can control cookies through your browser settings.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last Updated" date.

Contact Us

If you have questions about this Privacy Policy or how we handle your information, please contact us: